Privacy Policy

Cornerstone Conveyancing Privacy Policy

Cornerstone Conveyancing does not have any responsibility for the privacy policies or practices of third party sites linked to this website.

This privacy policy outlines why Cornerstone Conveyancing collects your personal information, the information that we collect, how we collect it and who we share it with.

If you have any questions about this Website, or the application of this privacy notice, or a request for access to information held, please contact:

Cornerstone Conveyancing
PO Box 1101, Mount Barker SA 5251
08 8468 0655
admin@cornerstonesa.com.au

Cornerstone Conveyancing recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information.

Users of this website are entitled to expect that any information collected will be treated within the terms of the Australian Privacy obligations.

Cornerstone Conveyancing have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Act) and other applicable laws that protect your privacy. We are committed to complying with these laws and the APPs which govern the way we collect, use, disclose, store, secure and dispose of your personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

By using our Website, You agree to the collection and use of information in accordance with this Privacy Policy.

Key Privacy and Security Requirements for Conveyancers

South Australian Conveyancers face intensified privacy and data protection obligations driven by Federal reforms. The new Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) laws that took effect from 1 July 2026, mandate higher identity verification and secure, long-term record-keeping.

The new obligations apply to services known as ‘designated services’ – that are typically provided by

Real estate professionals
Dealers in precious stones, metals and products
Professional service providers such as conveyancers, lawyers, accountants and trust and company service providers.

The Privacy Act 1988 (Privacy Act) applies to personal information handling activities in relation to or in connection with AML/CTF Act obligations, regardless of whether those entities fall within the definition of a small business (which is generally exempt from the Privacy Act).

Conveyancers must follow strict electronic conveyancing participation rules, including robust, encrypted storage of personal client information.

7-Year Data Retention
Electronic conveyancing rules mandate that all verification of identity and associated documentation be stored securely for at least seven years.

Electronic Conveyancing Participation
Conveyancers must comply with ARNECC Model Participation Rules, requiring, among other things, encrypted electronic storage of client information and secure document transmission.

What is Personal Information and Why We Need To Collect It?

Personal Information is information or an opinion that identifies you, or from which your identity can be reasonably determined.

We collect Your Personal information to comply with the ‘Customer Due Diligence’ requirements in the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act). This includes to:

establish and verify your identity before providing certain services to you or the person you are acting on behalf of
assess and manage potential money laundering, terrorism financing, proliferation financing risks or related compliance risks associated with the provision of our services
make reports required by law under the AML/CTF Act
meet record keeping obligations under the AML/CTF Act.]

We also collect your personal information to provide and improve our Services.

How We Collect Your Information

This Personal Information is obtained in many ways including via correspondence, by telephone or email, via our website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or the policy of authorised third parties.

We collect your Personal Information for the purpose of providing our services to you.

We may also use your Personal Information for secondary purposes such as marketing in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by clicking on the unsubscribe link or contacting us in writing.

What Personal Information We Collect

We collect the following types of personal information for Customer Due Diligence requirements under the AML/CTF Act:

your full name, date of birth, residential address
photo ID and unique identifier, such as a passport or driver’s licence number
whether you are a member of any political associations, professional or trade associations may be used to verify your occupation or determine whether you are a politically exposed person

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information, and how we plan to use it.

In this Privacy Policy, a reference to personal information includes sensitive information.

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you.

However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Government authorities, councils, and regulatory bodies (as required for searches and compliance).
Financial institutions, real estate agents, and other parties involved in your property transaction.
Our professional advisers, insurers, or service providers (such as IT, cloud hosting, and payment processors).
With AUSTRAC or an entity in our AML/CTF reporting group to meet our legal and regulatory obligations under the AML/CTF Act or the AML/CTF Rules.

We may also share your information with our service providers and other third parties (who may be located overseas) so that they can assist us to provide you with the requested services; and an organisation that has an alliance with us to share information for marketing or analytics purposes, to enable them or us to provide you with services; and/or to promote a service that may be of interest to you.

We will never sell your personal information to third parties.

We will take reasonable steps to ensure that any such third party treats your personal information in accordance with the terms of this Policy.

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to the Philippines.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

Why We Collect Your Personal Information

Your personal information enables us to send information, provide updates and process your service including:

processing and facilitating arrangements for conveyancing, building inspections of various types, and any additional products or services requested by you during the conveyancing process;
verifying your identity; and
communicating with you before, during and after conclusion of your conveyancing matter.

We may also use personal information collected from you to:

identify and facilitate delivery of services through our related bodies corporate or business partners or both;
contact you in relation to our market and consumer research activities, competitions and events, where you have advised us that you would like to participate in these;
contact you with marketing and promotional materials regarding our offers or promotions, and those of our related entities, partners and other third parties.

At other times, we collect your personal information to develop insights about you so that we can better understand your preferences and interests. We do this to personalise your experience, and enhance the services offered by us, our related entities and our business partners. We may also use trusted service providers to undertake the process of developing and analysing these insights.

You are under no obligation to provide your personal information to us. However, without certain information from you, we may not be able to provide our services to you.

We may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

Security Of Your Personal Information

We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to Your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Cornerstone Conveyancing will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

By providing us with personal information, you consent to the terms of this Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party comply with all relevant privacy obligations regarding handling your personal information. If the third party is located overseas, we will take reasonable steps to ensure that the overseas third party complies with all relevant privacy obligations or is bound by a substantially similar privacy scheme unless you consent to the disclosure or it is otherwise required or permitted by law.

What Happens If We Cannot Collect Your Information

If you do not provide us with your personal information, we may not be able to verify your identity and provide you (or the person you are acting on behalf of) with the services you have requested.

Digital Channels

When you visit our Website we may collect certain information such as browser type, operating system, device identifiers (like IP address), location data (where available and not disabled by the user), the time of visit, pages visited, metadata etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Not all information we collect in relation to our Digital Channels is related to an individual. Quite often the information relates only to a device or is of an aggregated or statistical nature, and we will have no way of determining the identity of the user. In some cases, we may associate information about your use of our Digital Channels over time with your Personal Information, for example, when on any occasion you have followed a link sent to you by email, or we have otherwise been able to identify you.

Cookies

Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site.

Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our Website.

We may collect your personal information through the use of cookies. When you access our website, we may send a “cookie” to your computer.

We also use cookies to measure traffic patterns, to determine which areas of our website have been visited. We use this to research our users’ habits so that we can improve our online services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

Links to Other Websites

Our Website may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Complaints About Privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to admin@cornerstonesa.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us by email: admin@cornerstonesa.com.au.

Download this privacy policy.

Last updated: 29 June 2026